Support

Email support@monad.one. Say what you did, what you expected and what happened. For a problem in a session, add the session's address from your browser. Screenshots help.

To report a security problem, email hello@engram.org. Do not include secrets or personal data in the first message.

The Monad extension connects your Chrome browser to your Monad account, so that an agent session you start can open and operate web pages while you watch.

• Stop an agent. Press Stop on the bar at the top of the page the agent works in, or in the side panel. The agent's tabs sit in a tab group named after the session.
• Change what an agent may do. Open the extension's settings to choose whether an agent may use the browser without asking, must ask first, or may not use it.
• Disconnect. Sign out in the extension's settings, or remove the extension from Chrome. Both end the connection.
• Report a problem. Email us with the extension version (on Chrome's Extensions page), your Chrome version and what the agent was doing.

What the extension can read and where it sends it: privacy policy, Monad in Chrome.

You can delete your account yourself, in the web app or the mobile app:

1. Open your profile settings: select your avatar, then Settings.
2. Under Danger zone, select Delete account.
3. Read what will be deleted, then confirm.

Deletion is scheduled after a 14-day grace period. You can cancel it from the same place before the scheduled date. When the account is deleted, your agents, sessions, messages, credentials and secrets are deleted with it. Billing records are kept for as long as the law requires.

If the option is not available to you, email support@monad.one from the address of your account and ask us to delete it.

The privacy policy states what each Monad product collects, why, and where it goes.